American Family Insurance Amphitheater FAQs
Who is in charge of the sound and video during the show?
The crew of the headlining artist is in complete control of the sound and any video production during the performance.
What is the American Family Insurance Amphitheater re-entry policy?
Patrons who wish to leave and re-enter the American Family Insurance Amphitheater must have their American Family Insurance Amphitheater event ticket scanned out and then back in at the Amphitheater turnstiles. Failure to get your ticket scanned out may result in the patron not being allowed back into the venue.
Why are ticket prices different at Ticketmaster.com than at the Box Office?
The American Family Insurance Amphitheater utilizes the Ticketmaster system for concert ticket sales as it is the best way to reach a substantial portion of its customers. Prices listed on Ticketmaster event web pages include the base price and combination of venue facility fees and Ticketmaster's own convenience fees. Prices at the Box Office include the base cost and facility charge.
Box Office purchases do not include the Ticketmaster convenience charge, which will be assessed if you purchase through Ticketmaster.
Where is the American Family Insurance Amphitheater and Box Office located?
The American Family Insurance Amphitheater and Box Office are located on the south end of the Henry Maier Festival Park Grounds at the end of East Summerfest Place east of Harbor Drive.
The Box Office is currently open for general public on-sale dates. Please call 273-2680 to confirm if the box office is open before you come down.During Summerfest: Harbor Drive is closed to public traffic during Summerfest. From downtown Milwaukee, take Water Street to Erie Street and travel east. Follow signs to the parking lots nearest the American Family Insurance Amphitheater. Be prepared to show your prepaid parking pass if you purchased one. Patrons may also park in any outlying downtown parking lot and take a shuttle bus to the festival North Gate.
What is the "Lottery System" all about?
The Box Office utilizes Ticketmaster's random number distribution system also known as a lottery. The Lottery System will be in effect for all major events during the concert season. The day a show is scheduled to go on sale, numbers will be distributed to persons waiting at the Box Office one hour prior to the scheduled on-sale time. To determine a ticket purchaser's place in line, a number will be drawn at random by Security staff and patrons will line up accordingly. Anyone arriving after number distribution has been conducted will be directed to the end of the line. Receiving a number does not guarantee a ticket, only a place in line. The Box Office reserves the right to suspend the random number distribution at any time and Milwaukee World Festival, Inc. does not assume responsibility for any unforeseen technical difficulties. Please see the Ticket Information section.
What items are prohibited in the American Family Insurance Amphitheater?
- Backpacks (special consideration will be given for parents with infants and those with medical needs).
- Large bags over 9X10X12 inches
- Camelback style hydration packs
- Other carry-ins
- Outside food or beverages (except for empty, clear plastic bottles, one liter or smaller, or unless needed for infants, medical or dietary needs)
- Cans and Glass/Plastic or Metal Containers (including Yeti type bottles, tumblers. and thermos)
- Coolers or other hard side containers
- Professional grade cameras, GO Pro style cameras, Ipads/tablets, video, or video recording equipment, unless authorized by the performer. Standard point and shoot cameras may or may not be prohibited depending on event restrictions
- Brooms/broomsticks, selfie sticks, poles, trekking sticks, and tripods
- Recording devices
- Laser pointers
- Lawn chairs and stadium seats
- Skateboards, roller skates, inline skates or hoverboards
- Coaster wagons
- Hula-hoops, Frisbees, and beach balls
- Picnic baskets
- Firearms (no open or concealed weapons/firearms)
- Weapons or objects that could be used as weapons
- Self-defense sprays (such as OC, pepper spray or mace)
*This list is not exhaustive. Items not appearing on the list may still be prohibited at the discretion of MWF Security if the items pose a potential threat to the safety of our guests or due to event restrictions.
May I be searched upon entry to the venue?
Guests entering the venue during an event may be subject to a metal-detector screening, visual inspection, a pat-down search and/or a bag inspection. Patrons who refuse to submit to either a visual or pat-down search may be refused entry and may not be eligible for a refund on their ticket purchase. The purpose of the inspection is to detect prohibited items.
What are your policies on safety while viewing a concert?
Smoking, vaping, and e-cigarettes are not permitted inside of the American Family Amphitheater or inside the seating bowl of the BMO pavilion. Guests are expected to enjoy the concert free from any abusive language and obscene behavior. Guests should consume alcoholic beverages in a responsible manner. Guests should only sit in their ticketed seats and show their tickets when requested by concert staff. Guests who engage in unsafe behavior, engage in fighting, throw objects, attempt to gain access to the stage or backstage area will be immediately ejected from the venue. Guests who don’t adhere to the concert safety policy will be removed and ejected without refund.
Is smoking permitted in the American Family Insurance Amphitheater?
The American Family Insurance Amphitheater is a non-smoking & non-vaping venue. Designated smoking areas will be available outside the American Family Insurance Amphitheater.
Can I bring a camera, video recorder or other recording devices into the American Family Insurance Amphitheater?
No cameras or recording devices of any type are allowed into the American Family Insurance Amphitheater. There are rare exceptions to this rule at the discretion of the artist(s) performing, however in the vast majority of cases, the answer is no.
Are there ATMs inside the American Family Insurance Amphitheater?
No. American Family Insurance Amphitheater is a cashless venue. All concession stands, bars, and merchandise tents accept VISA, MasterCard, American Express and Discover Card.
What is the Will Call policy?
Will Call tickets can be picked up at the South Gate Box Office on the day of the show only. The purchaser, or the person authorized to pick up tickets during the online ticket purchase process, must bring a photo ID, the confirmation number and the credit card used for purchase when picking up Will Call tickets purchased through Ticketmaster or the Fan Club.
If you are a guest of the band, you must provide a photo ID. Band guest tickets and passes are typically available close to showtime. If you plan to arrive early, you may wish to call the Box Office in advance to determine if the band has sent their guest list and passes to the Box Office yet.
What are the hours for the Box Office?
After April 1st the Box Office is open 12:00 pm — 4:00 pm Monday through Friday.
The Box Office is closed on Saturdays, Sundays and holidays unless there is an event or on sale that day. During Summerfest, the Box Office will be open until the amphitheater headliner takes the stage. The Will Call window will be open from 10:00 am to 10:00 pm.
Can I leave tickets somewhere for a friend to pick up later?
Yes, you may leave tickets for a friend to pick up at the Box Office. Be advised, however, that the Box Office closes each evening at 9:00 pm and will not be held responsible for lost or stolen tickets that have been dropped off.
Can I bring in a purse or backpack? Will my purse/bag be searched?
For the safety and security of our patrons, backpacks or bags larger than 9x10x12 are not allowed into the building. We advise you to leave your backpacks, large packages or other bags either at home or securely stored in your vehicle. You should also be aware that all small bags are subject to search before being allowed into the American Family Insurance Amphitheater.
How can I purchase tickets to concerts taking place in the American Family Insurance Amphitheater?
You can purchase tickets in a variety of ways. Please see the Ticket Information section.
Are animals allowed?
Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times.
What is the food and beverage policy?
Except for food and beverage purchases made on the grounds, food or beverages of any kind (alcoholic included) cannot be brought into the venue; an exception is made for patrons with a medical necessity and/or special dietary requirements. Concession stands throughout the venue sells various types of non-alcoholic and alcoholic beverages. Wisconsin law prohibits the sale of alcohol to persons under the age of 21. Guests may be required to show proper identification and proof of age when purchasing alcoholic beverages. Patrons may bring in an empty, clear plastic water bottle, one liter or smaller.
What types of payment are accepted?
MasterCard, Visa, American Express and Discover Card are accepted. The Box Office DOES NOT accept cash or personal checks.
Do children require a ticket to gain admittance to the American Family Insurance Amphitheater?
All children ages 3 and older require a ticket to gain admittance to the American Family Insurance Amphitheater. Children two years of age and younger are not required to have a ticket, but they MUST be seated on a parent or guardian's lap. We strongly recommend parents provide hearing protection for their children.
When do the doors open prior to a concert?
Gates into the American Family Insurance Amphitheater typically open one hour prior to event time. The exact time is determined by the artist performing at the venue. Check the concerts page for more information about doors open times for each show.
Can I bring an umbrella into the American Family Insurance Amphitheater?
No, for safety reasons as well as to maintain reasonable unobstructed sight for all, umbrellas are not allowed in the American Family Insurance Amphitheater.
Is there Wifi in the American Family Insurance Amphitheater?
Yes, simply join the Wi-Fi network named "Summerfest WiFi" (no password required).